1. Overview
This Privacy Policy explains how GBEC LLC (“Survyve,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you use the Survyve mobile application, the survyve.app website, and related services (collectively, the “Service”).
Survyve is built local-first: many records — including important document images and photos — are stored on your device and are not uploaded to our servers. Information is synced to our servers mainly when a feature needs it, such as household coordination. This policy describes both what stays on your device and what does not.
By using the Service, you agree to this Privacy Policy and to our Terms of Service.
2. Information You Provide
Account information
When you create an account, our authentication provider collects your email address and verification status. If you sign in with Apple, Google, or Facebook, we receive the basic identity information those providers share, such as your name and email address. We never see your passwords for those services.
Household and profile information
If you use household features, you may provide household names, member display names and roles, invite details, managed profiles for children, dependents, seniors, or pets (including notes, avatar choices, supply needs, and checklists), rally points, route plans, crisis updates, and acknowledgements.
Preparedness and inventory information
You may provide inventory items and lots, expiration dates, quantities, notes, kit plans, supply allocations, emergency contacts, resource notes, and similar preparedness records.
Photos and documents
You may capture or import photos for avatars, household and utility-location records, supply scanning, and important documents such as IDs, insurance cards, and medical information. Document images and most photos are stored locally on your device — see Section 4.
Website forms
If you join the waitlist or use the contact form on survyve.app, we collect the name, email address, and message you submit so we can respond.
3. Information Collected Automatically
Depending on the features and permissions you enable, the app may collect:
- Location information, such as your current position, breadcrumb trails, waypoints, and coarse location context used for local briefings and threat lookups. Location features are off until you grant permission.
- Push notification tokens and delivery status for the device notifications you enable.
- Subscription and entitlement status from our subscription provider, so the app knows whether Premium is active.
- Sync metadata, such as record timestamps and identifiers, needed to keep household data consistent across devices.
The Survyve app does not include third-party advertising or analytics SDKs, and we do not sell your personal information or use it for targeted advertising.
4. On-Device vs. Synced Data
Stored locally on your device
Important document images (IDs, insurance cards, medical information), profile and avatar photo files, and home utility or location photos are stored in the app’s local storage on your device. They are not uploaded through household sync. If you lose your device or delete the app without a backup, these records may be lost.
Synced to our servers
When you use household and related features, these record types sync through our servers so they can be shared and kept consistent: households, members, profiles, and invites; route plans, route progress, and receipts; rally points; crisis pings and receipts; inventory items, lots, and barcode enrichment records; kit plans and supply allocations; and threat snapshots.
Records you share with a household are visible to its members. Think carefully before sharing sensitive information, and only enter information about other people with their permission.
5. How We Use Information
We use information to:
- Provide, sync, and maintain the Service, including household coordination, maps, briefings, inventory, and reminders.
- Authenticate your account and keep it secure.
- Deliver the notifications you enable.
- Manage subscriptions, trials, and Premium entitlements.
- Respond to support requests and website inquiries.
- Protect the Service against fraud, abuse, and security threats.
- Comply with legal obligations.
We do not use your photos, documents, location history, or household records to train AI models.
7. Location Information
Location features are optional and require your permission. If you enable them, the app may use your device location to show your position on maps, record breadcrumb trails, save waypoints, build local briefings, fetch nearby threat and resource information, and support household route sharing.
For threat and briefing lookups, the app uses a coarse location context rather than your exact coordinates where possible. Route plans and crisis updates you share with your household include the location details you choose to share.
You can revoke location permission at any time in your device settings. Location-dependent features will stop working, but the rest of the app remains usable.
8. Photos, Camera, and Documents
Camera access powers the SOS flashlight, barcode scanning, and document or supply capture. Photo library access lets you import images for avatars, household records, and documents. Both permissions are optional.
Important document images are stored only in the app’s local storage on your device. They are not synced to our servers. Protect your device with a passcode and keep backups of anything you cannot afford to lose.
If you use photo-based supply suggestions, the photo you submit is processed by our AI provider to generate draft inventory entries. Nothing is saved to your inventory until you review and confirm it. If you never use this feature, your photos are not sent.
9. Notifications
If you enable notifications, we store your device push token and delivery status so we can send crisis updates, shared-route alerts, threat changes, and the local reminders you configure (such as inventory expirations and household follow-ups). Quiet hours and snooze settings are honored where configured.
You can disable notifications in your device settings or in the app at any time. We may still be unable to deliver notifications due to platform or network conditions, so never rely on them as your only emergency channel.
10. Subscriptions and Payments
Survyve Premium purchases are billed by the Apple App Store or Google Play. Apple or Google collect your payment details under their own privacy policies — we never receive your full card number. Our subscription provider (RevenueCat) tells us your entitlement status, product, and renewal state so the app can unlock Premium, including household-sponsored access.
11. Data Retention and Deletion
We keep synced records for as long as your account is active or as needed to provide the Service. You can delete individual records (such as inventory items, waypoints, or household content) in the app.
You can delete your account using the in-app account deletion flow, or by emailing hi@survyve.shop. When your account is deleted, we delete or de-identify the synced records associated with it, except where we must retain information for legitimate business, security, legal, or compliance reasons.
Deletion has limits you should understand:
- Data stored locally on your device (including document images) is removed by deleting the app or its data on the device itself.
- Records you shared with a household may remain visible to that household after you leave or delete your account.
- App-store billing records are kept by Apple or Google under their policies.
- Backup copies may persist for a limited period before being purged.
12. Children’s Privacy
Survyve accounts are for people 13 and older. We do not knowingly allow children under 13 to create accounts or knowingly collect personal information directly from them.
Adult account holders may create managed profiles for the children and dependents in their care. Managed profiles are entered and controlled by the adult, are not independent child accounts, and should only contain information the adult has the right to share.
If you believe a child under 13 has created an account, contact us at hi@survyve.shop and we will delete it.
13. Security
We use reasonable technical and organizational safeguards, including encryption in transit and access controls scoped to your account and household. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your device is part of your security. Use a device passcode, keep your operating system updated, and protect household invite codes like passwords.
14. Your Rights and Choices
Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal information, and to object to or restrict certain processing. We honor these rights as applicable law requires.
You can always:
- Review and edit your records in the app.
- Deny or revoke any device permission (location, camera, photos, contacts, notifications).
- Delete your account in the app or by email.
- Contact us at hi@survyve.shop with any privacy request or question.
We will not discriminate against you for exercising your privacy rights.
15. Website Visitors
The survyve.app website does not use advertising or analytics cookies. Waitlist and contact submissions are emailed to our team so we can respond, and our hosting providers may keep standard server logs (such as IP address and request time) for security and operations.
16. International Users
The Service is operated from the United States, and information is processed and stored in the United States and other locations where our service providers operate. These locations may have different data protection laws than your home jurisdiction. Where required, we rely on appropriate safeguards for international transfers.
17. Changes to This Policy
We may update this Privacy Policy from time to time. If changes are material, we will provide notice through the App, by email, by posting an updated version, or by another reasonable method. The updated policy is effective when posted or as stated in the notice.
18. Contact Us
Data controller: GBEC LLC
Privacy requests and questions: hi@survyve.shop
You can also reach us through the contact form on this website.